Customer Service
Questions? See below for answers, email us or call Customer Service at (888) 533-5427.
Order Status

Shipping and Delivery

Adding to an Order

Shipping Rates

Address Validation

Order Confirmation
Order Status BACK TO TOP
If you placed an order on the web or on the phone in the U.S. or Canada, you can check your order status online. We'll tell you when the order/return was processed, how and when your order was shipped, along with an order recap and tracking number if applicable. Just click on the "Order Status" link located at the bottom of the home page or click here. You will need your order number and billing zip code (Order numbers are e-mailed if a valid e-mail address was given at the time of purchase). If you ordered outside the U.S. and have questions about your order, please call dELiA*s customer service at 1-614-212-5953, Monday through Saturday 9am to 9pm, Sunday 10am to 6pm EST, or click here to email us.
Shipping and Delivery BACK TO TOP
All orders are processed once credit card authorization and verification have been obtained. Orders are shipped Monday - Friday, not including holidays and there is no weekend service for our Express or Next Day delivery option.

Standard Shipping
Shipping within the US takes 7-10 days
International orders will arrive within 2-3 weeks

3-5 DAY Express Shipping
To the Continental US takes 3-5 Business Days, pending credit card authorization and verification. Add 1 day to orders placed after 1P EST. Express shipping to AK, HI, Puerto Rico is an additional $10. Not available in American Samoa, Guam, Marshall Islands, Micronesia, Palau, the Virgin Islands, APO, FPO, PO Boxes, Canada, Europe, Japan or the rest of the world.

2 DAY Business Shipping
For all orders placed prior to 1pm EST shipping to Continental US, the package will arrive on the 2nd Business Day, pending credit card authorization and verification. Not available to AK, HI, Puerto Rico, American Samoa, Guam, Marshall Islands, Micronesia, Palau, the Virgin Islands, APO, FPO, PO Boxes, Canada, Europe, Japan or the rest of the world.

OVERNIGHT
For all orders placed prior to 1pm EST shipping to Continental US, the package will arrive on the next Business Day, pending credit card authorization and verification. Not available to AK, HI, Puerto Rico, American Samoa, Guam, Marshall Islands, Micronesia, Palau, the Virgin Islands, APO, FPO, PO Boxes, Canada, Europe, Japan or the rest of the world.

Saturday Delivery
Orders must be placed by Friday before 1pm EST to arrive in the current week. Any orders placed after 1pm EST on Friday will arrive on the following Saturday.
Shipping Rates BACK TO TOP
Rates for regular shipping (10 days) to addresses in the United States are based upon the total cost of your merchandise. * Additional handling charge will be applied to free shipping orders. Free shipping offer is valid for the U.S. only.

Standard Shipping Costs
Order Total Shipping and Handling
$0-25 $6.00
$25 - $50 $8.50
$50.01 - $75 $10.50
$75.01 -$100 $12.50
$100.01 - $150 $14.50
$150.01 - $200 $16.50
$200.01 + $18.50


You will be charged shipping & handling only once. Any subsequent backorder item shipped in a separate package will not incur an additional shipping & handling charge. There are express options available for in-stock items at an additional cost. These charges are in addition to the regular charges listed above: 3-5 day for $7.95 extra (to AK, HI and PR: $10 extra); 2nd business day for $11.95 extra (not available to AK, HI and PR); overnight for $16.95 extra (not available to AK, HI and PR); Saturday delivery for $26.95 extra (not available in all areas). Overnight shipping and Saturday delivery are not available to residents of Alaska, Hawaii and Puerto Rico. However, 3-5 day is available for an additional $10. Express shipping is NOT available to P.O. Boxes, for out-of-stock items, or for some oversized items like furniture. Saturday delivery is not available in all areas.

International customers can order online. With the exception of Canada, All international orders are held until all items are in-stock and can be shipped complete. Upon shipment, please allow 7-15 days for delivery. We do not offer express delivery to Canadian or international addresses. Free shipping offer is valid for the U.S. only.

International Shipping Costs

Order Total Shipping and Handling
$0-25 $30.00
$25 - $50 $32.50
$50.01 - $75 $34.50
$75.01 -$100 $36.50
$100.01 - $150 $38.50
$150.01 - $200 $40.50
$200.01 + $42.50


Canadian Shipping Costs

Order Total Shipping and Handling
$0-25 $20.00
$25 - $50 $22.50
$50.01 - $75 $24.50
$75.01 -$100 $26.50
$100.01 - $150 $28.50
$150.01 - $200 $30.50
$200.01 + $32.50


Canadian shipment rates are inclusive of shipping and duties.

By ordering goods from dELiA's I hereby authorize UPS SCS Inc chosen by dELiA's to act as my agent, and to transact business with the CBSA (Canada Border Services Agency) to clear my merchandise and account for duties and taxes.

For residents/consumers outside the province of Ontario you will have to self-assess with your provincial Gov't for PST.

For Ontario residents PST will be collected and remitted to CBSA along with Duty and taxes (GST, Excise tax if applicable).

For residents of Nova Scotia, New Brunswick, and Newfoundland/Labrador HST will be collected and remitted on your behalf as well as duty and taxes (GST and Excise tax if applicable).
Adding to an Order BACK TO TOP
If you need to make an immediate change to your order or cancel your order, please call us toll-free at 1-888-533-5427, Monday through Saturday 9am to 9pm, Sunday 10am to 6pm EST. For all other questions or concerns, you can click here to email us. Include as much information about your order as possible, starting with your order number, your first & last name and your billing zip code.
Address Validation BACK TO TOP
To ensure that your packages are delivered to the correct address as quickly as possible, we will compare any addresses you enter with the U.S. Postal Service's database of valid addresses. We will identify any typos or errors in the address you entered and ask you to accept the recommended changes or correct the address. If you are sure the address is correct, you have the option to leave it as is, but this may cause delay in shipment.
Order Confirmation BACK TO TOP
You'll receive two emails after you place your order and provide us with a valid email address:

1. The first confirms that your order was received (your order confirmation number will link to the Order Status page); this email will arrive within about 24 hours.

2. The second confirms that your order was shipped from our warehouse. You can also check the current status of your order by clicking on the "Orders Status" link provided in the email or from the home page. In some cases a UPS tracking number may be provided for convenient tracking at UPS.com.